Refund & Cancellation Policy

Cancellation Policy for RingOnCore.com:

At RingOnCore.com, we strive to provide a seamless experience for our customers when purchasing our wide range of services, including Toll-Free Numbers, Call Center Solutions, Hosted PBX, SIP Trunking, VoIP Telephony, Calling Features, Call Management Services (including Voice Mail, Internet Fax, Hosted IVR, Softphone). However, it is important to note that once an order is placed and purchased, cancellation of the order is the sole responsibility of the customer. Therefore, please carefully review our cancellation policy below:

Order Cancellation Responsibility:

Once an order is placed and processed on RingOnCore.com, the responsibility for canceling the order lies solely with the customer who made the purchase.

RingOnCore.com is not liable for any cancellations made by the customer after the order has been successfully processed and payment has been completed.

Monthly Plan:

If you have opted for our convenient monthly plan, rest assured that your Account will automatically renew each month. We believe in flexibility, so you have the freedom to cancel your plan at any time. To initiate the cancellation process, simply reach out to our dedicated support team at support@ringoncore.com. We're here to assist you and guide you through the process. However, please note that once you cancel, any unused portions of prepaid charges are non-refundable. We want to be transparent and ensure you have all the information you need.

Annual Prepaid Plan:

Our annual prepaid plan offers the advantage of long-term savings and stability. During the first thirty (30) days of your plan, known as the "30-Day Cancellation Period," you have the opportunity to cancel and receive a prorated refund. We understand that circumstances may change, and we want to accommodate your needs during this initial period. However, if you decide to cancel after this period but before the end of the one-year term, we regret to inform you that no refunds for prepaid charges, including the one year of service you initially prepaid, will be issued.

Upon completion of the first year, and each subsequent year, your Account will automatically renew for another year. This ensures a seamless continuation of our services without interruption. However, if you decide not to renew, we kindly request that you notify us at least thirty (30) days before the renewal date. This allows us to process your request in a timely manner and make the necessary adjustments. It's important to note that the 30-Day Cancellation Period does not apply during renewal years.

Cancellation Process:

If you wish to cancel your order, it is important to act promptly by contacting our customer support team as soon as possible.

Please provide the relevant order details and your intention to cancel the order to our customer support representatives.

Refunds for Canceled Orders:

As the cancellation of an order is the responsibility of the customer, RingOnCore.com does not guarantee any refunds for canceled orders.

Under no circumstances and as per the policy of RingOnCore.com, refunds will not be provided. Communication and Customer Support:

Our dedicated customer support team is available to assist you with any queries or concerns related to order cancellations.

Please reach out to our customer support representatives through the provided contact information for prompt assistance and guidance.

Changes to the Cancellation Policy:

RingOnCore.com reserves the right to modify or update this cancellation policy at any time without prior notice. It is advisable to review the policy periodically or contact our customer support for any updates or clarifications.

Please note that this cancellation policy has been put in place to ensure clarity regarding the responsibilities and procedures related to order cancellations. It is essential for customers to carefully consider their purchase decisions before placing an order, as cancellations may not be eligible for refunds or returns.

We appreciate your understanding of our cancellation policy and encourage you to reach out to our customer support team should you have any further questions or require assistance.